Here’s the situation: International student living with me Has ordered goods online to be delivered from China – basic electrical accessories with a combined value of ~$50. Toll left an ‘attempted delivery’ card as signature was required We arranged for re-delivery next day, with authority to leave granted, and signed card left in mailbox for collection by Toll. Next day, card was collected from mailbox, but no package left. The student attempted to contact Toll to report the issue, but due to his pretty basic grasp of English, I’ve had to step in on his behalf when dealing with Toll Customer Support. Toll claim to have “launched an investigation” which involves them contacting the driver to get a confirmation as to where specifically the package was left. After multiple unfulfilled promises that I’d be called back that day/next day, I’ve finally just had them advise that they spoke to the
